What are the conditions for returning an item?

Return requirements Proof of purchase (order number, invoice, etc.) The reason for the return must be in accordance with the terms of acceptance of returns (please see terms in the table below) Original packaging – the manufacturer packaging Any free promotional items – gifts or accessories delivered with the purchased item Valid return reason – please refer to the section below for the details

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 7 days return period for Jumia products and 15 days for Jumia mall products. For any inquiries contact us. If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

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